Sault Ste. Marie's New Website
The City of Sault Ste. Marie has updated its website after 20 years, promising a "fresh look, faster access, and easier navigation" for connecting with City services.
The new website is organized around the themes of live, work, play, and government, similar to other municipalities like Sudbury.
Key Difference
However, the City's new website lacks a 311 Customer Service Management system, a dedicated municipal telephone number that routes non-emergency calls for municipal services.
- 311 CRM: a technology system that helps manage and analyze interactions with current and potential customers.
A 311 CRM is a dedicated municipal telephone number that cities in Ontario have adopted to route all non-emergency calls for municipal services.
Author's summary: Sault Ste. Marie's new website is missing a 311 system.